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Wednesday, June 20, 2012

Ordering System Update

Written by Nedda Pourahmady

Recently, you may have noticed some moderate delays in product delivery times from our company. We just wanted to let you know that we have heard your concerns and have been proactive in addressing this issue. We have made recent modifications to expedite all orders.

However, due to the new logic put into place, you may notice deliveries arriving out of sequences from when they were ordered.  For example, if you have placed additional copy order requests to receive more quantities of a title previously ordered, there is a chance that the additional copies will arrive before the originally ordered selections.  We guarantee that you will receive all parts of your order and will monitor orders to maximize the proper sequence of orders as much as possible.

Please note that this change will only impact deliveries temporarily and only affect catalog titles, with no impact on street date sensitive titles.

Here at CVS/Midwest, we are dedicated to following a steadfast, first-in-first-out order policy. We value our libraries and wanted to make you all aware of this situation.

If you have any further questions or concerns, please do not hesitate to contact our customer service department at 866-698-2231.

We thank you for your understanding!

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